A new IDC FutureScape report is predicting digital adoption, healthcare data-as-currency, artificial intelligence, and wearables will have major impact in the worldwide healthcare industry over the next three to five years.
Technology to watch
With its focus on technology trends in healthcare, the IDC research indicates a number opportunities for digital solutions providers to improve patient outcomes, lower costs, and provide other benefits.
Here are a few of the highlights:
- Digital adoption begins to segment healthcare providers into “digital thrivers” versus the "digitally distraught." This means that those that integrate digital into their culture early will accelerate their market gains and financial success.
- Healthcare data is the new currency. Delivering the right data to the right person at the right time will be rewarded. Those that make use of the expanding types of data available for diagnosis, treatment, provider workflow, etc., will see big benefits.
- Artificial intelligence is a game changer. AI -- the theory and development of computer systems able to perform tasks that normally require human intelligence -- holds great promise in fields like radiology, where AI tools are used to provide a first diagnostic analysis of images.
- The steady progress in artificial intelligence technology adoption will directly impact 25% of business processes by 2020.
- Expect to see more non-healthcare providers entering the market and disrupting it. Their success is in addressing patient demands for better transparency and an overall better patient experience (now called PX). This is showing up in technology from CRM providers that will allow for a more positive “omni-experience” for patients visiting a variety of providers in a given health system.
- Watch for companies providing better outcome management tools to healthcare providers. An example would be next-generation contact center management, which enables better follow-up visit scheduling, monitoring patient treatment compliance and reducing referral “leakage” to providers outside the health system.
- Use of Real World Evidence (RWE) through wearables and other transparent/connected technologies. While this is farther out on the trends timeline, it will lead to faster regulatory approval of drugs and treatment methods by gathering and analyzing the impact of trials in real time with help from AI technology.